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Contact Information – Hayjay Gold UK

We’re always here to help with any questions about our products, orders, or store policies.

Please feel free to reach out to us using the details below.

📧 Email Support

For all inquiries, contact us at:

info@hayjaygolduk.co.uk

preferably WhatsApp: +447492669144

We aim to reply within 24 hours.

📦 Order & Shipping Questions

If your question is about an existing order, please include:

Your full name
Order number
Any relevant photos (if the item arrived damaged or incorrect)

⏰ Customer Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (UK time)

Messages sent outside these hours will be answered the next business day.

🏢 Business Location

United Kingdom

(We currently operate online only.)

Frequently asked questions

For hygiene and authenticity reasons,we do not accept return or exchange on any of our jewellery.

This protect every customer from receiving used or previously mishandled gold jewellery.

However,if your items arrives damaged or incorrect,please contact us within 24hours with photos and we will resolve it as soon as possible.

please note that the prices on each and every product are subject to change in price due to unstable gold rate.

We update the price per gram everyday,you will see that at the very bottom part of the page.

Kindly,reach out to us via email: adeniyiadenike222@gmail.com

Preferably WhatsApp:+447492669144

By sending the link or picture of what you want,we will update the price and get back to you with 5hours (updated price is valid until 11:59pm of that same day)then you can pay using any payment method.

This might be stressful but we apologise in advance.

Unstable gold rate is the reason behind this

Thank you for your patience.

UK delivery usually takes 1–2working days.

However, pre order items takes 2-4 weeks

For international orders, shipping times vary by destination.

Yes. Klarna instalment options may appear at checkout depending on your eligibility.

Every item is tested, quality-checked, and sold according to UK gold standards.

We guarantee authenticity on all pieces.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

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